Tuesday, July 24, 2007

Why do pictures in the mailing I uploaded not show up?

The display of pictures depends on how the file is created. A correctly generated html email includes pictures by referencing a location on the internet where the picture is located. When the reader views the file, their browser or email program fetches the picture from the internet and displays it on the page.

If you create a file on your PC or Mac using MS Word for example and save it as html, the html file you create references images that are on your computer's hard drive somewhere. They show fine when you look at the file on your computer, but when someone else (or the YourVirtuoso server) tries to find the pictures, they cannot get to your hard drive to load them. 

If these are pictures that are on a website somewhere, and you know a little about html, you can modify your document to reference them and make it work.

We are looking for a quick and simple solution, but as always, easy solutions take a lot of work!

I will post some ideas on including pictures and videos in emails and on your website shortly for experienced (or fearless) users!

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