My Bio has too many characters

The bio in YourVirtuoso is displayed in a pop-up window for your customers, and really needs to be fairly brief to look good. There is unlimited space to put an extended bio on the "Our Studio" page which you can edit using Content/Inline Editor and then navigating to the "About Kindermusik" page and the "Our Studio" page.

Why aren’t my classes showing up on the website?

This is common mistake. All you have to do is make sure that your sessions and classes are activated. After you enter in all your class info, it will take you back to the main page, and the link beside your class reads “initiated”. Click on that link to activate your class. The same applies to Sessions.

(TIP: If you want classes that you can enroll students in, but which will not appear on your website, you can put them in a special session and activate the class but not the session)

Where do I go to find prospective customers?

Under “Marketing”, click on the “prospective customers” link and you will be able to view all your prospects.

Where do I go to see my deposits and payments?

If you go to “setup”, “my info”, then click on “my deposits and payments” and click on the “details” link you will be able to view your status of deposits and payments.

How do I know when someone registers?

You will receive an email when someone registers if you have that feature turned on. You do have a choice to turn it on or off under “notifications” in “my info”.

It would be nice to have a registration document AND normal online registration for the same class...

This is not really possible. However, if you want to get adventurous, there is a work-around, but not for the faint of heart!...
Set up a class with the registration document you want. Before leaving the page where you set the registration option, right click (Mac ctrl click) on the link to it that appears below the text box and "Copy link" or "Copy Shortcut". Then pick the registration with message option and put your message text in along with the following html reference to the document

....... <a target="_blank" href="paste the link you copied here"> registration document </a> .......

If the pasted link shows as https://, change it to http:// (no s). The words "registration document" will become a link that opens up the document you set up earlier. HTML is very picky, so be sure to test it out after you have saved the class info. Good Luck!
Gerry

Text I format in the editor seems to revert to plain text on the website

Sometimes the page style sheet takes precedence over the formatting you choose in the editor when setting up curricula etc. If you really want to force it to be bold, the following html tag can be entered in html mode (click on the <> icon)
<b style=font-weight:bold> bold text </b>
Gerry

I want to print different sizes and styles of labels from YV

You can print lots of different labels if you know how to print labels from MS Word using a merge file. 

First use YV to create a report - pick the Family Directory (if you want parent name, address, phone) or Class/Mailing Label (if you want child name, address) or Class Name Tag (if you want child, class info). Use filters to select, for example, only Fall 07 Imagine That students. Then instead of printing, click on "CSV" which creates a CSV text file for you. 

Now in MS Word, you can use the label printing features (depends on version) to import this CSV file, select the style of label you want, and lay out the fields  exactly how you want them. Once it has been set up, you can just re-use it with different files for each class or semester etc.

If you have not created MS Word mail merge labels before, I am sure [fairly sure ;-) ] that the MS Word help documentation will make it easy for you...

Note for Kindermusik Young Child teachers: I have actually used this method to export a list of YC students for each unit (Class Name Labels) and created a template to print the appropriate information directly onto the labels that come in the materials packages - Now there's a time saver if you have a large YC enrollment!

I want to use graphics from a website like the KI Teacher's lounge in a mailing

As long as a graphic is reasonably sized, and available on the web for you to link to, you can include it in a mailing or a template using an HTML image tag. 

Go to the image or pdf file you want to include and right click (Mac CTRL Click) it to COPY a LINK to it.

In the YourVirtuoso Content editor for the mailing or template, paste this link inside an IMG tag like this:

<IMG src="paste the link here">

You should end up with something like:

<IMG src="http://www.kindermusik.com/new/images/7_2007_enotes_Images/DemoDaysPostcard.pdf">

If you put align="center" between the IMG and the src= it will center the image in your email. You can try right and left too if you want. After that it's up to you and your HTML reference book! 

One more thing, Kindermusik may not keep these images on the website forever, so it is up to you to check from time to time to be sure they still work. At least the YourVirtuoso editor gives you a preview, so you will see when you create the email if it is working...

Can I have a Signature at the bottom of all my marketing emails?

Try this...

Go to marketing/Templates and Add a New template called "Signature". Enter all the nice text and formatting you want at the bottom of your emails, and save it.

Whenever you create content for a new mailing, start by selecting this template and clicking on "Use a template to send" next to it. Then you can "Edit mailing content" as usual and add the body of your email and edit the signature if needed.

Can I personalize my Mailings?

Sure! There is a secret feature known only to those who read the "How To" documents (Hint ☺).

When you create your email content, use the following "variables" and they will be substituted for the particular family data as the emails are created:

• $(firstName) - Customer’s first name
  
• $(lastName) - Customer’s last name
  
• $(balance) - Total family account balance
  
• $(due) - Total of currently due payments (Current+30+60+90)

So you might start your email with "Dear $(firstName), I was just checking the balance on your account and noticed that there was $(due) due......"

In this case, of course you would want to select only the families that have payments due to avoid those unprofessional "Your balance of $0.00 is due immediately" emails.

Enjoy...

How do I put Demo Days on my home page?

The Demo Days logo is on the KI website, so you can use the Content/inline editor to edit the green box on your home page and put this snippet of HTML code at the beginning:

<img src="http://www.kindermusik.com/new/images/7_2007_enotes_Images/Demo_Days_No_Date.jpg" align="left" >

You can then put a little text to tell them to click on Events if you have the dates there etc.