Can I personalize my Mailings?

Sure! There is a secret feature known only to those who read the "How To" documents (Hint ☺).

When you create your email content, use the following "variables" and they will be substituted for the particular family data as the emails are created:

• $(firstName) - Customer’s first name
  
• $(lastName) - Customer’s last name
  
• $(balance) - Total family account balance
  
• $(due) - Total of currently due payments (Current+30+60+90)

So you might start your email with "Dear $(firstName), I was just checking the balance on your account and noticed that there was $(due) due......"

In this case, of course you would want to select only the families that have payments due to avoid those unprofessional "Your balance of $0.00 is due immediately" emails.

Enjoy...