A note to YourVirtuoso users about the new KI locator

The new KI class locator still works with YourVirtuoso, but with a few differences you should be aware of:

1) Your customer stays on the KI website, and browses your own (YV) website in a window that overlays the KI site, but which does not have full browser capabilities. When they are done they will be back on the KI site, not on yours.

2) This window does not show them that they are on a secure connection. They are secure, but the KI site they see in the background is not, which could create some confusion or concern.

3) Your bio and picture are now displayed on the KI site. This is the bio and picture you may, or may not, have entered in your KI profile. This was not shown before, so you may want to go to the Teachers Lounge and check it is there and up to date.

4) On the plus side, the class duration is now shown for YV classes which was not there before.

Gerry

AMEX Merchant Fees

For the last few years we have been able to offer a competitive merchant fee of 2.65% which included accepting American Express cards. As some of you know, if you have had your own merchant account in the past, AMEX usually charges a lot more than other card types. In fact, most merchant solutions will have a wide range of fees for visa, MC, Visa Debit, World MC etc. etc. and most are a lot more expensive to process that the basic rate that is quoted.

We have so far been able to keep to a single flat rate for all card types to keep it simple and affordable for you.

Unfortunately, AMEX is putting a wrench in the works by raising their fees dramatically in October of this year. We would like to keep a simple flat rate; we would like to continue to accept AMEX; and we would like to keep it affordable, but something has to change or we will be losing money every month!

When it comes to the crunch, it is you, our customers, who will notice the impact of whatever we do, so please give us your feedback. There is a poll top right of the blog with the options we are considering, so let us know your preference.

Thanks,

Gerry & the SimplySignUp Team

Unbalanced accounts - Those red AR links

The latest YV release makes it easier to see and fix accounts with scheduled payments that do not match what the customer owes (unbalanced accounts). This can happen when you use the "Make Adjustment" button, or when a customer overpays and then enrolls again.

The family list now has a link direct to the family accounts receivable (AR) page with all their transactions, and if this link is red (AR) it means they are unbalanced.

On their AR page there is another link to the Modify Payments page where you can easily set up the scheduled payments so that they match the AR balance owed.